It happens all too frequently that a client cancels on you minutes before their scheduled appointment. Unless you’re able to schedule a replacement within often very short notice, you can say goodbye to a whole hour’s worth of income. If this happens a few times a week – which inevitably it will at some point – will your business survive the swing? This is exactly why every personal trainer needs a good cancellation policy in place. This is one of the most important tools in running an effective and profitable personal training business.